Technical Session - 6

Title:            QFD application in improving car dashboard design
Authors:       Nguyen Vuong Chi, Nguyen Thuy Quynh Loan
Abstract:     This paper presents a review of Quality Function Deployment(QFD), especially in House of Quality (HOQ) - a first matrix of QFD. The paper then illustrates the steps to develop a HOQ based on “Voice of customer” (VOC) about car dashboard. HOQ is a base to generate improvement ideas for some parts of car dashboard. Namely, two functions selected for design improvement are a forced exhaust system and a multipurpose cup holder. The ideas of design improvement are developed based on CAD model application.

Keywords:    QFD, HOQ, VOC, car dashboard, CAD.
Pages:         327-330

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