Technical Session - 4

Title:            Design an organizational diagnostic model supporting business process reengineering of Vietnamese companies
Authors:       Nguyen Thi Duc Nguyen, Bui Nguyen Hung, Tran Thi Kim Loan, Huynh Thi Phuong Lan
Abstract:     This study focuses on designing an organizational diagnostic model to significantly support business process reengineering at Vietnamese companies. Based on referring quality management systems implemented successfully over the world, especially, the framework of Baldrige Performance Excellence in Malcolm Baldrige National Quality Award; European Foundation for Quality Management and Australian Business Excellence Framework, an organizational diagnostic model including ten systems is designed: (1) Leadership; (2) Supporting system of goal achievement in strategic planning; (3) System of responding benefits or value of customer expectation; (4) Improving system of business process capability; (5) Information system, assisting decision making; (6) Variation controlling system in the manufacturing process of main products; (7) System of human resources development; (8) Supporting system for organizational learning and continuous improvement; (9) System of building company image in community; and (10) System of meeting requirements of the main stakeholders. Then, the designed systems in the organizational diagnostic model are adjusted to suit the business environment in Vietnam through focus-group discussing in the seminar with 20 experts who are managers of Vietnamese companies. Overall, this study provides an appropriate organizational diagnostic model in the context of Vietnam which helps Vietnamese companies have a critical picture for self-diagnosing, selfevaluating
of their business performance to identify business process reengineering efficiently.

Keywords:  Business process reengineering; Business performance; Organizational diagnostic model; Quality management systems; Vietnamese companies
Pages:        227-233

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